Harbour Group
Untangling a delivery process across four agencies
Four suppliers, one roadmap, no shared definition of done. A single delivery cadence replaced three months of standoff.
- Client
- Harbour Group
- Industry
- Retail
- Role
- Programme lead
- Timeline
- 5 months
Programme managementVendor coordinationReporting
4
Suppliers aligned
-38%
Time in status meetings
On date
Peak-season launch
Nobody was underperforming. Everyone was optimising for their own contract, which produced a roadmap that could not possibly land.
0
Shared backlog
Replacing four
Fortnightly
Joint review
All suppliers present
0%
Less meeting time
Per supplier, per month
One backlog, one definition of done, one fortnightly review where dependencies were negotiated in the open. Peak season launched on the original date.